Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to flag a concern about one of the sites we cover? This page explains how to reach the Online Crypto Casino team and what happens once you do.
How to Reach the Team
Email is the best way to get in touch. We read every message that comes in and aim to reply within two business days. Send your message to [email protected] and include a short summary of what it's about — that alone helps us route it to the right person and get you a useful answer faster.
If your enquiry relates to a specific casino, bonus offer, or piece of information on the site, please tell us which page you were reading and what looked off or unclear. It makes it much easier for us to check the details against our own records and follow up properly.
What You Can Get in Touch About
- Review or ranking questions — If you want more detail on how a site such as BetPanda, CoinCasino, or any other operator listed on cmany.org was scored, ask us and we'll explain the reasoning.
- Corrections — Crypto casino terms, coin support, and bonus conditions change often. If you believe something we've published is out of date or inaccurate, we want to know so we can look into it and update it.
- Content suggestions — If there's a coin, payment method, or comparison angle you think we should cover in more depth, let us know what you're looking for.
- Partnership or editorial enquiries — If you represent a crypto casino or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward independent support resources, and we'd encourage you to contact the National Problem Gambling Helpline at 1-800-GAMBLER at any time, independent of whether you reach out to us.
What We Can't Help With
We're an independent review and comparison site, not a casino operator. That means we can't access anyone's casino account, process a deposit or withdrawal, verify an individual's identity, or resolve a dispute over a specific bet or bonus. Those matters need to go directly to the support team of the casino in question — most sites we cover list live chat or email support on their own platform. If you're unsure which of our listed operators applies to your situation, our Trusted Non GamStop Casinos UK page and our main reviews can help you find the right operator's own contact details.
Similarly, we're not able to give personal tax or legal advice. If your question involves the tax treatment of crypto gambling winnings or the legal status of playing at offshore sites from your specific state, please consult a licensed tax or legal professional — general information on these topics is covered across our review pages, but it isn't a substitute for individual advice.
What Happens After You Send a Message
A real member of our editorial team reads and answers every message — we don't rely on automated replies to stand in for an actual response. Most enquiries get a reply within two business days, though it can take a little longer during busy periods. If your message needs input from more than one person, we'll let you know it's being looked into rather than leave you waiting without a word.
A Note on Accuracy and Standards
Bonus terms, licensing details, and supported coins at crypto casinos shift frequently, and we rely partly on reader feedback to keep our coverage current. Our reviews and rankings are based on independent research into publicly available information, and commercial relationships with any casino never decide where it sits in our rankings. If something we've published led you to a bad experience, or you simply think we've got a detail wrong, tell us — we'd rather hear it and fix it than leave inaccurate information live.
Every site we review requires players to be of legal gambling age — 18 or 21 depending on the operator and your state — and offshore crypto casinos operate in a legal grey area for US players, licensed abroad rather than by any US regulator. If you're contacting us with a question about whether a particular site is available where you live, please also check your own state's laws, since availability and restrictions vary.
Thanks for taking the time to reach out. We look forward to hearing from you.